About

About

Following the opening of National Nightline in 1970, three Durham University students who volunteered at Durham Samaritans took the initiative to set up Durham Nightline in 1973. They felt that some students may feel reluctant to approach people outside of the university community and would find it easier and more relatable to speak to another student within the university community. Durham Nightline is a member of the National Association of Nightlines and is accredited for following the organisation’s good practice guidelines.

Since 1973, we have been guided by the same five principles:

 

Confidentiality

Every conversation is confidential and remains between the caller and the volunteer. No records are kept and no information is shared. We respect every caller’s privacy.

Anonymity​

The identity of caller and volunteers are all kept anonymous (except for our three public faces). Calls are not recorded or traced and all IM conversations are deleted after the chat window is closed.

Non-directive / advisory

We are a listening service and do not offer any advice. We will explore your situation with you and respect your right to make your own decisions.

Non-judgmental​

We are a listening service who will not exclude or judge you for any opinions, situation, actions, or beliefs held or expressed.

Non-aligned​

We are an independent and autonomous organisation with no religious, cultural, or political affiliations. We respect everyone’s beliefs and thoughts.

Contact us

+ Call
+ Instant Message
+ Email
+ 9pm till 7am - During Term Time.