Active Listening Training Services
We offer a variety of active listening training services to student groups and leaders within the Durham community. All of our training sessions cover the principles and techniques behind active listening, as well as a few specific scenarios.
If you have any questions about our training, you can email [email protected]
1 hour workshop
Our one hour active listening workshop is a shortened version of our full active listening training. This training covers a brief introduction to active listening principles and techniques, and a few specific skills, including how to respond if someone is experiencing a panic attack, and how to provide effective signposting.
We offer this training to freshers’ reps across colleges each year, as well as to student groups upon request.
If you would like to request this training, please email [email protected]
1 Day Active Listening Training
Our full day of active listening training consists of both large talks and smaller groups sessions, covering:
- Nightline’s 5 principles
- The foundations of active listening
- Active listening techniques
- How to respond if someone is experiencing a panic attack
- Responding to disclosures of sexual violence
- Self-care and boundary setting
We recommend this training for any Durham students in a Welfare position that involves offering drop-ins to other students.
We run this training once per university term in October, January and June. Sign up usually opens around 3-4 weeks beforehand.
Full 3 Day Enhanced Active LIstening Training
Our full 3 days of training builds upon what’s covered in our 1 day training, with two additional days that you can sign up for after attending Day 1.
This training is what’s required to become a volunteer for Nightline, but is open to all Durham students, and recommended for students in Senior Welfare roles.
The training covers more Nightline-specific skills, and offers an opportunity to practice the active listening skills learned in Day 1 through roleplays. This training also includes talks on issues related to student wellbeing, including identity, self-harm, eating disorders, bereavement, suicide and disability.
To complete this training, first sign up to attend the 1 day active listening training, and you can sign up to the two additional days there.
Why do Nightline’s Active Listening Training?
Our training programmes are accredited by the Nightline Association Nightline Quality Standards and we are trusted by Durham University and Students’ Union to provide active listening training to our fellow students. You’ll learn listening skills that can be useful in day-to-day life, as well as in situations where a listening ear could really make a difference.
The atmosphere at the training felt incredibly safe and comfortable and all the trainers were very friendly and happy to answer questions.
Participant Feedback
The thing that stood out the most to me was how Nightline is such a warm community. Every single person, without fault, came across as genuine and warm.
Participant Feedback
Nightline has given me so many skills, such as building relationships in stressful situations and giving people space to talk.
Former Volunteer
now a youth social worker
Nightline Association Volunteer Training Award Winner 2024
Durham University Volunteer Team of the Year Award 2024
Durham SU Wellbeing Award Winner 2022, 2023, 2024